Privacy Policy

Studio Lifewave – Privacy Policy Last updated: 17/11/25

 

At Studio Lifewave, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

 

This Privacy Policy applies to all Studio Lifewave services, including our website, branded app, online bookings, memberships, classes, and Recovery Room services.

 

1. Information We Collect We may collect the following types of information:

 

Personal Information

● Name

● Contact details (email, phone number)

● Date of birth

● Emergency contact

● Payment details (processed securely through our third-party provider; we do not store full card information)

● Health or injury notes you voluntarily provide to help us keep you safe during classes

 

Usage Information

● App activity (class bookings, cancellations, check-ins)

● Device information

● Interaction data such as pages viewed Optional Information

● Survey responses, feedback, competition entries, or marketing preferences

 

2. How We Use Your Information

We use your information to:

● Manage bookings, memberships, and attendance

● Provide a safe and personalised class experience

● Communicate updates, confirmations, reminders, and changes

● Process payments and renewals

● Improve our classes, app, and services

● Send marketing or promotional information (only if you opt in)

● Meet legal obligations and maintain studio safety

 

3. Sharing Your Information

We only share your information when absolutely necessary and never sell it.

Information may be shared with:

● Booking & payment providers (e.g., Ezi Debit)

● Email or SMS communication services

● Legal or regulatory bodies, if required

● Approved service providers supporting app or website functionality All service partners must comply with privacy and security standards.

 

4. Data Security We take your privacy seriously.

Studio Lifewave uses:

● Encrypted systems

● Secure payment gateways

● Access controls to protect your information from unauthorised access, misuse, or loss. While no online system is 100% secure, we continually update our safeguards to protect your data.

 

5. Your Rights

You have the right to:

● Access the information we hold about you

● Update or correct your personal details

● Request deletion of your account (unless required by law for safety or reporting)

● Opt out of marketing communications at any time

 

To make a request, simply contact us at admin@studiolifewave.com

 

6. Third-Party Services Our app and website may link to external platforms for bookings, payments, or social media. Their privacy practices are separate from Studio Lifewave. We encourage you to review their policies where relevant.

 

7. Cookies & App Tracking

We may use cookies or tracking tools to:

● Improve website and app performance

● Personalise experiences

● Understand how clients use our services.

 

You may disable cookies in your browser or device settings.

 

8. Children’s Privacy Studio Lifewave does not knowingly collect personal information from children under 16 without parental consent.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and app, and the “Last Updated” date will be revised.

 

10. Contact Us If you have questions about this Privacy Policy or how your information is handled, please contact:

Studio Lifewave Email: admin@studiolifewave.com Phone: 0409 586 950

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